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Virginia Nussey, Content and Media Manager

Virginia Nussey

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I'm Virginia Nussey, content and media department manager at Bruce Clay, Inc. I joined BCI in 2008 as a content writer and blogger. Now I oversee and edit content we write for clients and BCI. The company publishes a website and blog, a weekly podcast, monthly newsletter, multiple books and has a presence on many social communities.

Posts by Virginia Nussey


March 19, 2014

#Pubcon Liveblog: Peter Shankman’s 4 Rules of Customer Service and Social Media

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Peter Shankman invented a mailing list called HARO. And that wasn’t new. People knew what a mailing list was when he started it. The only difference is he made it really hard to not read it. When he was building HARO he came up with four rules for running his business.

$300 billion was left on the table last year due to bad customer service. Consumers don’t expect to be treated well. If you can be one level above crap you’ll win. Following these four rules will cause you to provide good customer service.

First, some background on him. Peter was in grad school in Santa Barbara studying fashion photography until his financial aid dried up and he moved into his parents’ basement in New York. He was hanging out in the Melrose Place chatroom on AOL. Two weeks later he was working in the newly launched AOL newsroom. While working there he learned two lessons.

Read more of Pubcon Liveblog: Peter Shankman’s 4 Rules of Customer Service and Social Media.




March 18, 2014

#Pubcon Liveblog: Creating and Selling Awesome Content in Boring Niches

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Do you think your business is “boring”? Do you struggle with creating content that matters? The next presentations are for you.

First, let’s dispel a common myth. There’s no such thing as a boring industry. Every industry exists to fill a need, to do necessary things, for people who care about getting the best service.

There is, however, boring content. This includes content that is not useful, doesn’t speak to target audience, or isn’t interesting or entertaining. Good content furthers your strategy and goals.

Read more of Content Marketing Tips for “Boring” Brands.




#Pubcon Liveblog: SEO 2014 – Bruce Clay

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Our own Bruce Clay, president of the org that publishes this fine blog, lays a roadmap for search engine optimization in the coming year. The SMX West conference last week and comments made there by Google employees (at Meet the Search Engines and Amit Singhal’s Keynote) are the source of this presentation.

Bruce has been performing search engine optimization since 1996 and has watched SEO techniques and strategies evolve over the last 2 decades. He wrote the book on SEO — “SEO All-In-One for Dummies,” which covers time-tested algorithm-proof optimization methodology.

Read more of SEO 2014: Bruce Clay’s PubCon South Roadmap of What to Expect.




#Pubcon Liveblog: How SEOs Can Deal With Algorithm Chaos

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These three speakers (Jake Bohall, Bill Hartzer and William Atchison) will sort through issues of the volatile algorithm with the aim of educating and making us less vulnerable to the constant change. Jake Bohall kicks it off the session.

Bohall notes that in 2011, Eric Schmidt testified in front of Congress and said there were more than 500 changes to the Google algo. This graph shows just eight named changes. All the changes we don’t even know about happening behind the scenes have an effect on what SEOs do.

We’ve also seen negative SEO rising. Matt Cutts has said that doesn’t happen and it doesn’t have any noticeable effect, but Jake sees a lot of it happening all the time because they’re digging into link cleanup efforts.

Inconsistency with Guidelines: Google has clear guidelines that instruct webmasters to avoid tricks intended to improve search engine ranking including any links intended to manipulate PageRank or a site’s ranking in Google results. Even “natural” links would be considered a way to improve your ranking, so there’s some inconsistency there.

So what’s an SEO to do? Read more of #Pubcon Liveblog: Algo Chaos.




#Pubcon Liveblog: Keynote — Robert Cialdini On the 6 Universal Principles of Persuasion

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Dr. Cialdini has changed the way business is done. Principles of Influence have come to be the measuring stick on which business decisions are made. Considered among the top business and marketing book lists. He has taught at Stanford’s business school and Harvard’s government school. He is the most cited social psychologist in the sphere of business.

He’s going to talk about 2 things:
•Persuasion
•Uncertainty

One is good for moving people in our direction, while the other is not. Uncertainty is a time when people freeze and want clarification before moving forward. So how do we persuade people that now is the right time and that what we suggest is the solution?

There’s a challenge in that you may not know the exact merits that would solve the particular problem a consumer is facing. However, Dr. Cialdini can tell us the best way to present the information so that they open their ears and minds to the offering that you are presenting.

Read more of #Pubcon Liveblog: Keynote — Robert Cialdini, Author of “Influence”.




March 13, 2014

#SMX Liveblog: Where’s Paid Search Going In 2014? #34B

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Four industry experts discuss Enhanced Campaign strategy, budgeting, ROI, whether PPC “not provided” could become a reality in 2014, why display and mobile are the future, how social media ties into SEM, and much more in this PowerPoint-free SMX West session.

Read more of #SMX Liveblog: Where’s Paid Search Going In 2014? #34B




#SMX Liveblog: Matt Cutts and Duane Forrester Talk Online Marketing (Meet the Search Engines; #33A)

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For the SMX West grand finale, Google’s +Matt Cutts and Bing’s +Duane Forrester joined host +Danny Sullivan on stage for an audience Q&A session.

After introductions (and a selfie photo, which has become a theme this week), they dove into a back-and-forth discussion of many topics, including:
• What Amit Singhal might have meant when he hinted at an announcement regarding (not provided) keyword data
• Matt’s rundown of “themes of the year”
• Google’s progress shutting down link networks world-wide (and an unnamed “well-known guest blog network” soon to be penalized)
• How penalties will or won’t follow when …

Read more of Meet the Search Engines




#SMX Liveblog: Power Boosting Sales with PLAs #32B

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Hey, online retailers! You’ve got to be doing product listing ads with Google and now Bing!

Brittney Thomas is the retail vertical lead for Bing Ads in Microsoft. She’s bringing the Microsoft vision for retail and Bing Product Ads to this audience. She shows us a video about how Bing interviewed consumers in their research to bring marketers and consumers closer together — the “Consumer First Advertising Approach.”

The foundation of this approach is the retailers most powerful asset: the product. Product ads starts addressing that for consumers on the front end. This month there will be product feeds across the Yahoo-Bing Network. Product Ads give consumers rich info in an engaging format. It will show custom images from an advertiser’s own product catalog plus promo text and pricing.

Read more of #SMX Liveblog: Power Boosting Sales with PLAs #32B.




March 12, 2014

#SMX Liveblog: Evening Forum with Danny Sullivan on Google and SEO

Danny Sullivan at SMXW14

We’re here at the evening forum. Danny doesn’t have a presentation or agenda; he walks around and talks. Everyone here may be called upon to participate. We’re going to hear the assorted issues that the assembled community is experiencing.

Question: If you have $500 to spend on marketing, where would you spend it? Context is small non-local brand.
Danny: First he’d make sure there’s a website. A lot of small businesses don’t even have that. Spend some of that money on your own domain name (instead of somesite.tumblr.com). He’s spend some time educating himself on SEO. He’d read Google’s own SEO tips guide. You never go wrong starting off with the things Google’s recommending. He’d spend time opening social media accounts on Facebook, Twitter, Google+ and possibly LinkedIn. If it was a location-based business he’d make sure he had a Google+ Biz page. As part of the SEO process he’d spend time understanding the key terms for his site. AdWords might be good to dip into to get a sense of the kind of traffic coming from those terms, but he’d probably spend more time learning about organic.

Read more of the questions SEOs are asking today in #SMX Liveblog: Evening Forum with Danny Sullivan.




#SMX Liveblog: Capturing the Mobile Paid Lead #23C

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Moderator Greg Sterling drops a kernel of new info: if consumers have a negative map experience they’ll make that negative association with the brand. It’s important to make sure your brand’s data is right on maps and mobile.

Three presentations by three speakers at SMX West 2014 cover the growing use of mobile apps, how to best leverage a branded app and how to optimize an ad campaign for mobile devices.

Read more of SMX Liveblog: Capturing the Mobile Paid Lead.




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