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June 1, 2009

Can Bing Build a Brand?

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Bing.com on June 1, 2009

This morning I attended Bing.com’s live demo webcast, now available on demand. Stefan Weitz, director of Bing Search, chatted about Microsoft’s new search product and quickly convinced me to give Bing a serious chance. Not only did Stefan charm me with his charismatic geekdom and genuine enthusiasm, but Bing, with its fancy new features and overall popularity, proved quite the charmer as well.

Of course, nothing exists in a vacuum. Shortly after my excitement reached a pitch and I started getting all evangelize-y on Bing’s behalf, a few less-than-favorable observations were brought to my attention. The most intriguing: Microsoft can’t rebrand itself because it’s Microsoft.

So, is Microsoft doing its product a disservice by giving it a new name?

Certainly Microsoft’s Live Search product had a bit of a conundrum on its hands before, as explained by Eric Hadley, general manager of Brand at Microsoft:

“We’ve created a lot of confusion amongst our search brands today, by moving from MSN to Live and not putting much emphasis behind the brand. Live Search and MSN Search have always been a piece of a bigger brand. We’re at the point now where we have a great product, but the brand is so important.”

In a video on DiscoverBing.com, Hadley makes this refreshing confession that Microsoft’s search product, up to now, has lived with an under-appreciated brand. This time around, Microsoft execs aren’t making the same mistake twice. No sir! This time the search engine is going to have a real brand, and people are going to hear about it, dangnabit! At least $80 million worth! Branding a new search engine is a worthy goal, but will almost definitely be a merciless challenge.

lightning on the highway
Photo by DDFic via Creative Commons

As Danny Sullivan points out in his analysis on Bing and the state of search, Google and Yahoo both started out as funny words that eventually took on a life of their own. Theoretically, Bing has the same potential for branding success. But we all know that lightning rarely strikes twice. Microsoft already has a magically delicious brand. How likely is it that they pull another ace from their sleeve?

Luckily for Microsoft, they can afford to staff the Bing campaign with the sharpest marketing minds. But, if the uninspired marketing campaigns of the past cast any light on expectations for the future, it’s going to take more than recycled “I’m a PC” slogans or Jerry Seinfeld to grab the already compromised attention of viewers.

Here’s a tip, Bing. When I introduce myself, there’s a good chance a stranger won’t remember my name. But if they remember my smile, then we’re off to a good start. Get it? It’s about the content, not the name. Lead with your bright and shiny features — like your airline fare predictor and shopping product filters — and let your name follow. If the product shines before the name takes hold, a brand can take on a life of its own reflecting all the good things it has to offer.

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4 responses to “Can Bing Build a Brand?”

  1. Tom writes:

    i am a user of Microsofts BING search engine and it is as good as google search. for searching blogs, i think google gives more relevant search results compared bing.

  2. Heather May writes:

    my default search engine is Yahoo but now i am using BING because it is much better than Yahoo. i heard that Bing search engine would power Yahoo search also.

  3. Kymm writes:

    i think that Bing is not as good as Google. Google would still index new websites faster than Bing. Microsoft would still need a lot of catching to do with GoogleBot.

  4. Kim Lautner writes:

    I use both Bing and Google search engine and i dont see much difference in their search results. I use google for searching hard to find academic topics and Bing for general search.



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