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June 8, 2010

SEO & Social Media Track: The Ultimate Social Media Tools Session

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I have nothing clever to say to lead into this session.

Social Media tools panel

Moderator: Chris Sherman, Executive Editor, Search Engine Land

Q&A Moderator: Vince Blackham, Founder, Primary Affect

Speakers:

Tony Adam, Sr. Online Marketing Manager, SEO, MySpace
Brent Csutoras, SVP of Viral Marketing, 10e20
Rachel Pasqua, Director of Mobile Marketing, iCrossing
Chris Winfield, President and Co-Founder, 10e20 was supposed to join the panel but he got kicked off. (Disclaimer: I have no idea why Chris isn’t on the panel as planned.)

These super brains promise to teach us:

  • How using social media tools will help streamline your work.
  • How to save time and money using social media tools.
  • What tools you can use to help find conversations and customers.
  • How to have tools built on a very small budget, and how to get tools built.

Tony Adam starts off. He’s looking dapper and his outfit probably costs more than this laptop. He says his slides are already online and he’ll be going through them fast. So I’m going to just take very brief notes and then direct you there.

Tony Adam

Tools Tony Likes

How do you get your message out there? HARO (help a reporter out) PitchEngine, Social Mention, ScoutLabs.

Twitter tools: TwitterWidgets, FriendorFollow.com, unTweeps, Soxialize Tweet Pro and Twitter Profile Optimizer, Hootsuite (allows for team members now), Seesmic Desktop

Finding influencers: Klout

Facebook: Facebook Badges allows you to share all over the Web, Facebook FBML, Wildfire

MySpace: FriendAdder.com

Rep Management: KnowEm

Customer and user insight: RapLeaf, Flowtown

Social media analytics: BackType, SWIX (in Beta)

Monetizing social media: Ad.ly

When all else fails, build your own tools. Use APIs (Digg, Facebook Connect, MySpace, Twitter etc). He likes using a lot of wireframing and specs: Omnigraffle, Balsamiq desktop.  Outsource to: oDesk, Elance, craigslist

Get Tony’s presentation at http://bit.ly/smxsocialtools

Brent Csutoras is up next and…oh! He’s now with 10e20!  That explains why Chris isn’t on the panel. Mystery solved. (Yeah, that was probably obvious to everyone else but I’ve been sick the last week.)

He was going to present a lot of tools but ended up scaling it back because they didn’t actually work the way he wanted. These are the ones that he actually uses.  Covering two kinds of tools today: Forums and Digg.

Forum tools:

  • Big boards – sorts and filters forums.  This is a good place to start to find places to go interact.
  • Omgili – (Oh my God, I love it.) A forum search of over a 100,000 forums. Filter by number of replies and number of participants in a thread. Advanced search allows you to find a way to integrate your message with other replies.
  • Board Tracker – claim to have over 2,000,000 (Edit: BoardTracker stopped by in the comments to update this number to over 2 Billion) conversations. They allow you to set up alerts. Will alert you by Email, SMS, RSS, Twitter
  • Board Reader

Digg tools: (none of these are automation tools. This takes work.)

  • Digg Alerter v1.3 – Dings for votes and celebrates when you hit the front page. Yay!
  • Friendstatistics – the cool stuff is that it shows you followers and it shows you deadbeats. Identifies people who are voting on your stories that you’re not following that you might want to.
  • di66.net – word stats, top sources, popular topics – helps you be valuable.

Don’t be self-promoter, add value.

Rachel Pasqua is our next presenter. She’s talking about mobile and social.

“We shape our tools and afterwards, our tools shape us.” —Marshall McLuhan

It’s not about the tools, it’s about connecting. Right now 86 million people in the US are using mobile Web. 158 million by 2015 but Rachel thinks that’s an underestimation. Over 50% of US companies ban social networks on work computers.

There are 100m people on Facebook mobile, more than the population of ANY EU nation.

How, where and when someone accesses the Web tells you a great deal about them. If you’re on Twitter or Facebook, you probably have a lot of traffic coming to your site from mobile devices so your site MUST be mobile friendly.

mobile friendly site slide

Findability is essential.  To ensure that all this traffic arrives at the right destination, detection and redirection for mobile devices is extremely important.

Make use of the social tools offered by social networks, e.g. utilize Facebook’s many options to update your page and communicate your fans by SMS.  Encourage people to follow you using Twitter’s short code. (“Text FOLLOW username to 40404 to start following username“, etc.)

Enable social sharing for mobile: mobile users are in an action oriented frame of mind. Allow them to text, email, tweet etc right from the device.

Stake your claim in local social spaces – if you have a local business, chances are you have been tagged on one or more mobile social networks (Yelp, etc).

Use mobile applications to manage your social efforts – there aren’t that many monitoring tools out there yet, but there are tons of Rwitter or Facebook tools and a couple of blogging tools out there (all for iPhone or iPad).

resources slide

Someone baited Brent to explain why he doesn’t like Reddit. Basically, he’s not a fan because they’re more closed and less democratic. From a marketer’s point of view, Digg has far more reach.

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2 responses to “SEO & Social Media Track: The Ultimate Social Media Tools Session”

  1. BoardTracker writes:

    Small correction – boardtracker doesn’t have 2,000,000 conversations it has over 2 Billion posts in 125 million conversations so far..

  2. Susan Esparza writes:

    Thanks for the update! Brent probably said 2 billion and I just mistranscribed. It’s been corrected.



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