Get Free Quote

Social Media Marketing Archives - Page 2 of 9 - Bruce Clay, Inc. Blog

May 22, 2012

Why Customer Service Should Be At the Core of Every Social Media Strategy

Customer services

It was a Saturday morning, the scent of rain filled my room and I could heard drops of rain outside my window. As a rain lover I was excited at first, but then I thought to myself, “crap, is the farmers market open rain or shine? I really need a new bar of soap.” The only means of communication for the farmers market was Facebook and Twitter. Surely on the day of the farmers market they’ll respond. I waited, and waited, and waited… no response. It was that day that it hit me.

No matter what your reasons for engaging in social media, customer service has to be at the core of everything you plan.

Read more of Why Customer Service Should Be At the Core of Every Social Media Strategy




May 16, 2012

A Business’s Reputation Is More Vulnerable on the Social Web

There’s a fascinating story in the Atlantic of one historian’s ongoing social experiment intended to reveal the nature of truth on the web. He teaches a U.S. History course at George Mason University called Lying About the Past. The curriculum has uncovered a fragile balance between truth and fiction within online communities as students craft a hoax to see how long it can pass as fact. Outside of academia, one prankster and entrepreneur duped Facebook into believing Abraham Lincoln patented a pre-cursor to social networking.

Read more of A Business’s Reputation Is More Vulnerable on the Social Web.




April 30, 2012

George Zimmerman: A Rep Management Case Study

Why social media for George Zimmerman?

No one would ever want to be in George Zimmerman’s position: a controversial target in the volatile debate of American race relations. Of all the lessons society can take from the case of Trayvon Martin, disaster response and reputation management sit at the bottom of the list. Still, for marketers Zimmerman’s defense team’s efforts to control the online conversation are worth a closer look.

This morning we learned that the defense team had set up a website, Facebook page and Twitter account. Zimmerman’s attorney Mark O’Mara explains his decision to establish an official social media presence:

“We feel it would be irresponsible to ignore the robust online conversation, and we feel equally as strong about establishing a professional, responsible, and ethical approach to new media.”

Read more of George Zimmerman: A Rep Management Case Study.




April 25, 2012

Who’s Doing Social Media Right? Weigh In Here

Meditating on Brand Harmony

Here’s an interesting mid-week read for you: Social Media Advertising Is Set to Explode. Who Will Control It?

The short story: Industry watchers, really everyone reading this, saw social media marketing cut an unprecedented fast track for business adoption and budget. Now all hands are reaching for a piece of the pie; that’s PR, advertising, digital media, and social media agencies all staking a claim to the financial bounty that comes with controlling the new media budget. But which arm of media management or communications would best serve social on behalf of business? Before any business can choose, the AdAge article warns of three social media misconceptions that can muddy decision making.

Read more of Who’s Doing Social Media Right? Weigh In Here.




April 23, 2012

Understanding Over-Optimization and Google Social Analytics: April SEO Newsletter

Read the SEO Newsletter

April’s SEO Newsletter is ambitious, offering readers the usual round-up of notable industry news from the month along with several action-oriented articles.

  • Bruce Clay’s SEO Action Items for Google’s Assault on Aggressive SEO [Video Interview]
  • Google Cracks Down on Over-Optimisation and Unnatural Linking
  • Getting to Know Google’s Social Analytics
  • Take SEO Training on Your Holiday in Milan

What are you waiting for? Get reading!




April 18, 2012

Google Social Analytics: How the Pages Report Can Boost Content & Social Performance

Google’s new social reporting in Analytics rolled out recently and many site owners are pleased to have data that tracks social media ROI integrated right into the analytics they use every day. With six new reporting functions, there’s lots of ways you can assess the value of social media in conversions, the value individual social networks have and how your content is shared across networks. In this post, we’ll hone in on the Pages report and how you can use it to track content performance across social networks and grow community.

Read more of Google Social Analytics: How the Pages Report Can Boost Content & Social Performance.




April 10, 2012

6 Online Marketing Problems Local Business Owners Face and How to Fix Them

If you own or manage a store or business that depends on customers coming in the door, you’ve probably wondered the best way to use the Internet to drive more foot traffic. Regardless of your place in the spectrum of web-savviness, there are things you can do to establish a web presence that can be found online and leveraged into new customers.

If you’ve considered how investing in a website, social media profiles or even daily deals like Groupon might help your business, there’s a good chance you’ve faced one of the following questions of local business owners making a name for themselves online. Here are six common problems local businesses find online along with the info and resources you need to solve them.

Read more of 6 Online Marketing Problems Local Business Owners Face and How to Fix Them.




April 4, 2012

New Study Suggests How to Leverage Consumer Motivations for Email and Facebook Marketing

Marketers live at the powerful intersection of research, psychology and sales. We study people’s motivations so we can convince them to buy our products and services. Our aim to influence public opinion on behalf of brands and business is an endgame shared by all of society’s major institutions, from politics to religion to parenting.

While underlying human motivations don’t change much, our means of communicating do. The research around how consumers use media to interact with each other and with businesses give us marketers hints on the tone and message we can use for marketing on each channel. A new study gives us another data point on what motivates consumers to interact with brands on two specific channels: email and Facebook.

Read more of New Study Suggests How to Leverage Consumer Motivations for Email and Facebook Marketing




March 23, 2012

Top Takeaways from Search Engine Strategies NYC

The first conference of the year for Search Engine Strategies was held in New York this week. From the ideas shared to the conversations had to the networking and more, we experienced another great event from SES. Up next for SES here in the United States is the San Francisco conference in August. Until then, here’s a recap of some of the takeaways we gathered from our liveblog coverage of the show.

Read more of Top Takeaways from Search Engine Strategies NYC.




March 21, 2012

SEO is Dead. Long Live SEO! SESNY 2012

Got me 1 hour left battery time. Let’s see if we make it. Lively group here at the end of the second day of the conference. The expo hall is now closed, so I think all the attendees are finding a session to entertain themselves. This one promises to deliver. Richard says he can’t recall how often SEO is declared dead. Now everyone talks about the rumor that Google is looking for sites actively SEO’d and whack them.

Read more of SEO is Dead. Long Live SEO! SESNY 2012




Learn SEO
Content Marketing Book
Free Executives Guide To SEO
By continuing to use the site, you agree to the use of cookies. AcceptDo Not Accept
css.php