Joseph Kerschbaum - Bruce Clay, Inc. Blog
Posts by Joseph Kerschbaum
March 3, 2014
As paid search managers, we know that most visitors don’t convert on the first visit. In fact about 98% of people don’t convert upon first visit. Why does this happen? Why can’t people just pull the trigger on their first visit to your website? Members of your target audience begin by thinking about their general problem and they start running search queries through the search engines. As those folks get more educated, their search queries get smarter and more specific. Eventually, members of your audience are more aware of their options (you and your competitors) to solve their problem, and they start to make comparisons. At the end, your prospect knows what solution is a good fit for them or their company — and hopefully that’s you!
Sure, the purchase process isn’t always this clean, easy and linear. People hop back and forth between devices, channels and priorities on any given day, and this can be extremely challenging for SEM managers to monitor, manage, and optimize. This is where persuasion momentum comes in. Go ahead and embrace the fact that your audience may need to be touched 7-13 times before they will convert — and forge a plan to get your persuasion momentum rolling!
Learn How to Create Persuasion Momentum with SEM in our guest post from 3Q Digital’s Joe Kerschbaum.
May 29, 2013
When conveying critical information about your PPC campaign to your client/supervisor, clarity is often lost in spreadsheets, strategic jargon, and mountains of statistics. As an SEM manager, it is your duty to aggregate data from numerous sources and craft a narrative so that executives who aren’t knee-deep in PPC every day have a solid comprehension of how your campaign is going.
Picture yourself as a medical professional. Doctors need to be able to convey complicated information in an easy-to-digest manner with a palatable delivery. After talking with your doctor, you should have a clear understanding of the problem, the solution, the next steps, and the expected outcome.
Ideally, if your doctor has a good bedside manner, you will come away with a sense of peace knowing that the person you trust has a handle on the situation and they are looking out for your best interests. You should approach communication within the SEM field in a similar manner.
Read more of 5 Techniques for Effective PPC Communication.