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June 24, 2013

2 Tweet or Not 2 Tweet: Twitter Analytics Help You (and Hamlet) Optimize Social Media Efforts

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Shakespeare’s Hamlet had a lot on his mind — namely, the “slings and arrows of outrageous fortune.” But if he’d been kicking it in the 21st century (with the freshly-launched Twitter Analytics at his royal disposal), maybe his fortune wouldn’t seem so outrageous. The Prince of Denmark would have been able to track his social fortune, putting a stop to any natural shocks that came about from seemingly random follows, unfollows, retweets, mentions and favorites.

Hamlet

“To be, or not to be: that is the question: whether ’tis nobler in the mind to suffer the slings and arrows of outrageous fortune, or to take arms against a sea of troubles, and by opposing end them?” #Hamlet #Shakespeare #Tragedy

If Hamlet used Twitter — and the analytics that come with it — perhaps he wouldn’t have been so down; he could have tracked Claudius, Gertrude and Ophelia’s social media musings and in doing so, gain better understanding of what was working in their relationships and what wasn’t.

Twitter is one of social media’s most fast-paced and demanding channels. When it comes to social media, you want your brand and its relationships to THRIVE. Why? Because successful social media drives users back to your site and leads to conversions. Note these recent social stats curated by Hubspot:

  • Social media produces almost double the marketing leads of trade shows, telemarketing, direct mail or PPC.
  • Social media lead conversion rates are 13 percent higher than the average lead conversion rate.
  • 21% of marketers say that social media has become more important to their company over the past six months.
  • 85% of fans of brands on Facebook recommend brands to others, compared to 60% of average users.
  • HubSpot customers with over 1,000 Twitter followers generate more than 800 new website visitors a month.
  • Approximately 46% of online users count on social media when making a purchase decision.

Social media tracking strengthens your social campaigns by giving you insight into what’s working and what’s not — and also when, where and why tweets are working for you.

Lessons about Twitter Analytics Hamlet Could Have Learned

For the sake of argument, let’s say Hamlet and company were catapulted into 2013. Armed with a Twitter account, Hamlet could have been using Twitter Analytics, Bitly and Klout to monitor (and optimize) his interactions with friends and foes.  Without that tracking trio, your social media campaign is … well … “weary, stale, flat and unprofitable.”

Internet marketers and social media managers, fear not. You, unlike the Twitter-less Hamlet, can track to your heart’s content. Let’s take a look at three great tools for tracking your Twitter progress.

Twitter Analytics

Twitter Analytics debuted earlier this month. Within the Ads sections of Twitter, you will now find an Analytics tab that drops down to reveal Timeline Activity. Here’s mine:

ta kristi

When you mouse over a particular date, you can see each day’s count of follows, unfollows and mentions. Below the graph, you can also see how many times a post’s link was clicked, as well as how many times the post was favorited, retweeted or replied to.

There is a also a drop down for Followers. This section of the analytics shows you what your followers are interested in, where they’re from and who they follow.

ta kristi followers

Klout

Best known for offering social assessment, Klout also has some handy analytics tools.  Klout takes a 90-day snapshot of your social media influence that is recalibrated daily. In addition to Twitter, you can integrate your Facebook, Google+, LinkedIn, Foursquare, Instagram, YouTube, Tumblr, Blogger, WordPress, Last.fm, Flickr and/or Bing accounts.

kristi klout

Furthermore, Klout provides a breakdown of where you are engaging users the most.

klout bd

Klout also lays out your top “influential moments,” where influence is based on who engaged with your post. Apparently, tweeting about Matt Cutts was one of my recent influential moments.

mc klout

Klout also shows what topics you currently are influential in.

topics

Bitly

Bitly is a simple solution for seeing how many times a link was clicked on overall. Let’s say Bruce shares a link on Twitter, but then several others also shared that same Bitly link. With Bitly Stats, you can see how much of that link’s traffic came from your link versus the overall traffic for the link. This is helpful in determining if your followers were interested in the link you shared.

bit

Bottom Line

If you are using Twitter to boost your brand or business’ visibility and steer traffic to your website, kudos — you are on the right track. Let analytics tools like Twitter Analytics, Klout and Bitly help you in your quest to connect with your clients and customers. Analytics will help you determine what is working and what isn’t working within your own unique group of followers … or in other words … what to tweet, or not to tweet.

How have you leveraged analytics tools? Share with us in the comments.

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