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FEATURE: How to Write a Strong Call to Actionby Virginia Nussey, May 15, 2009
Search ad, article, landing page — no matter where your copy is, a strong call to action improves the chance that a reader will go ahead and act. Writing an effective call to action requires that you pay attention to several things. The message has to be easy to find in the info-overload environment so common today. The writer has to connect with the audience's mind set. She needs to be clear about what it is the reader should do. And she has to use language that convinces the reader that it's the right thing to do. Sound complicated? If you can remember that a great call to action makes a reader stop what he's doing and take the action you want, then you can remember the secrets to writing a winning call to action. In other words, if your call to action will STOP your reader in his tracks, then it's simple, tailored, obvious and persuasive. Make It SimpleIn the commotion of our modern world, a good call to action will cut through the noise because it's direct and clear. Cut out the guess work. Make sure the message is easy to understand. Use language that's not complicated and get straight to the point. A reader may be skimming your content or jumping between it and other tasks. When she comes back to your page or finishes scanning the text, a strong call to action will jump out to her because it's easy and simple. It doesn't require a second read through to understand and she knows the point of the message right away. Keeping the call to action simple is not a recommendation that writers talk down to their audience or try to meet some lowest common denominator. The people who will read your copy are smart — and very busy. By making your call to action clear and easy to read, you're doing your reader a favor by saving her time and a measure of mental exhaustion. When she's swamped by work, when her attention is being divided among countless responsibilities, anything that makes life even a little easier is appreciated. Make It TailoredThe best call to action will fit the reader's interests and their place in the conversion cycle. The first step is to get into the mind of your ideal audience, your market, the people who want what you got. Who is your customer and what motivates him? What is he looking for and how can you help? If you can speak to that demographic in the language they speak, your call to action will ring as relevant and genuine. Once you're matching your copy to the audience's interests, you also want to tailor your call to action to their place in the conversion cycle. So if you're writing for an ecommerce site, you have to think about what part of the buying cycle you're writing for. Is the reader just becoming aware of your product? Is he gathering info or comparing different products? Maybe he's ready to buy? Depending on his intentions and what he's looking for on your page, your call to action will be different. If he's never heard of your product before, you may entice him to learn more. If he's checking out his options, you could ask him to compare products. If he's got his wallet out, he's looking for the cue to buy now! Make It ObviousCopywriters are good at painting flowery mental pictures with their words. And that's awesome! But not for a call to action. A strong call to action will make it extremely clear what it is you want the reader to do. Go ahead and lay out exactly what she should do, how she can do it and that she should do it right now. Forgo the metaphors, the pleasantries and maybe even the value proposition — save that for the rest of the copy. In the call to action, just give it to her straight; "click to buy now" may be just right! At this point, the collective gasp of usability professionals and search engine optimizers is noted. Where's the descriptive, scannable, keyword-rich anchor text? Of course usability and search engine optimization should be factors in every decision you make when it comes to the text content of a page, ad or article. But crafting the most effective call to action is also a factor that should be considered. Studies have shown that links that say "click here" test better than links that don't. Most people don't mind doing things when they're explicitly told. Including several descriptors may be appropriate, but be careful not to bury the most vital part — a.k.a. the "do this now!" message. Make It PersuasiveA call to action is an ideal time to use your powers of persuasion. Throughout the copy you probably included reasons why doing so-and-so will benefit the reader. Distill that message into your call to action as well. "Read this white paper and never wonder again!" "Get this product and fix that problem!" Keep in mind the reader's motivation for reading your message to begin with, and play to those needs and desires. Explain how doing what you want him to do will make his life a little easier. Use language that's urgent and active, and use concrete details to help the reader picture himself taking that action. The reader may also be convinced to take action through special offers, upgrades or time limits. If a deal will expire, if prices are going up soon, if he can get a free trial or a bonus gift if he orders now, it could mean the difference between a conversion and a consideration. More offers that might seal the deal include introductory periods, online-exclusives, upgrades and free supplies or accessories. And again, use language that implies action now. "Let us know when you're ready" won't cut it. "Call now for a free gift with purchase" stands a much better chance to convert. Life is hectic and demanding. Everyone could use some help to relieve some of the burden. Good products and services are made available every day with the hopes that they can make things a little easier. Similarly, the copywriting that tells people about those products and services has a chance to lessen the load as well. Both the reader and the copywriter benefit from a strong call to action: the reader may find a solution to a problem and the copywriter may help their employer get that conversion. But to deliver that message to its intended audience, a simple, tailored, obvious and persuasive call to action must lead the way. For permission to reprint or reuse any materials, please contact us. To learn more about our authors, please visit the Bruce Clay Authors page. Copyright © 2009 Bruce Clay, Inc. |
BACK TO BASICS: XML Sitemaps DefinedPart Two: Building Google Specific XML SitemapsBy Susan Esparza, May 15, 2009 In our previous article, we focused on the difference between traditional HTML site maps and XML Sitemaps and established that both serve valuable purposes in your search engine marketing strategy. Google has taken XML Sitemaps a step further and developed protocols for specialized XML Sitemaps for news, mobile, code, video and geographic content. These special protocols can seem daunting at first, so we're going to break them down and explain what each are, whether your site needs them and how to build them if you do. News SitemapsNews organizations often are feeding out multiple stories during the day. A traditional RSS feed is a good way to get this content out to multiple sources, but if you want to feed content directly into Google News, consider building and maintaining a News Sitemap. News Sitemaps are very similar to regular XML Sitemaps but they include a second namespace for the news schema. Google provides an example of this:
In order to ensure that your News Sitemap will be accepted, you'll need to take care of a few precautions first when it comes to formatting your URLs and Sitemaps:
Each entry in the Sitemap can also include a comma-separated list of keywords describing the content of the article. Considering making the keywords match the current Google News categories to give them a better idea of where the article belongs. The code example below (courtesy Google) demonstrates what an XML Sitemap with just one news article listing would look like:
Mobile SitemapsEvery year for the last several years has been declared the year of mobile Web. And while it seems that the true mobile revolution is still in the future, savvy web marketers will be getting ready for it now. Don't leave your company playing catch up when the revolution comes. Mobile Sitemaps are very similar to regular XML Sitemaps but they use a specific tag and namespace requirement to identify mobile content. Feeding a Mobile Sitemap to Google will enable your mobile site to be found and indexed in Google's Mobile Search Index. While mobile browser are becoming more sophisticated and require less tailoring of their formats, it's still a good idea to remember that your customers will be browsing on a very small screen, usually while on the go. Build your Mobile Sitemap as you would your regular XML Sitemap and include only mobile pages in it. Never mix types of content in your specialty Sitemaps; they will just be ignored. Right now the protocol recognizes four types of content: non-mobile (which include most types of files), XHTML mobile profiles, WML and cHTML so program carefully. This sample piece of code from Google shows what a Mobile Sitemap file would look like with just one entry included.
Code Search SitemapsCode Search Sitemaps are a relatively new function from Google. Code Search Sitemaps allow you to include code on your Web site in the Google Code Search function. This type of Sitemap protocol is targeted towards Web sites that host public source code. This means that you can find function definitions or sample code from sites that host publicly accessible Code. This a useful tool for any IT department, but only use one of these for your site if you want your code to be accessible for a Google Code Search. A Code Search Sitemap is like a regular Sitemap, but it has some Code Search-specific information. You can submit them like a regular XML Sitemap, but it’s not recommended that you use the Sitemap Generator to create one. Google has outlined the accepted formats as the following:
You should use the suffix value to create your Code Search Sitemap. A Code Search Sitemap uses the XML Sitemap protocol, with the additional Code Search-specific tags as defined below in this sample. A Code Search Sitemap entry using Code Search-specific tags looks something like this:
Each URL in a Code Search Sitemap can point to an archive file or a code file. Video SitemapsThe integration of video content and other Engagement Objects™ into your site's content is a necessary and important factor to search engine marketing success. The indexing and ranking of video files provides a strong opportunity for gaining greater traffic and mindshare in the search results. Video Sitemaps are built using the Media RSS protocol (mRSS) which allows a great deal of information about the videos to be passed to Google and helps them identify the content and relevancy of the videos to various search queries. Building your Video Sitemap can be done using the XML Sitemaps protocol so long as it also includes the notation that identifies it as video content:
Other video specific tags provide further indexing information. Some key information provided by a Video Sitemap includes:
Here is a sample of a Video Sitemap entry using video-specific tags:
Geo SitemapsGoogle Geo Sitemaps enable companies to publish content directly to Google Maps and Google Earth that is explicitly geographically located in nature. Geolocated content is a major advantage for any location based company. With the recent trend in Google algorithms to favor personalization over globalization, local searches are becoming more and more prominent in the search results. Any company with multiple instances of location-based content would be wise to have a Geo Sitemap included in their feeds to Google. A pizza franchise could include all their restaurant locations, a travel company might want to mark-up popular travel destinations and packages. As with all other XML Sitemaps, Google does not guarantee that they will add the information but they welcome the further information as a way to keep their index up to date. If you're looking to build a Geo XML Sitemap then the first thing you're going to have to do is figure out which format you're going to be using. Google currently supports KML and GeoRSS formats, so focus on those two for now. They do plan to add support for more formats in the future. Building an XML Sitemap for geospatial content is very similar to building a traditional XML Sitemap. You'll need to be sure to add attribution tags, as those will show in the Google results for your content. Optimize those tags and then post your content to the Web. Create a Sitemap file as you would normally do and post that file in the root of your Web site. For permission to reprint or reuse any materials, please contact us. To learn more about our authors, please visit the Bruce Clay Authors page. Copyright 2009 Bruce Clay, Inc. |